Periodically we will be releasing tutorial videos to our growing YouTube video library for TV Ears Customers. These animated, easy to understand short videos will help you quickly set up your new TV Ears system, or for existing TV Ears customers, give you useful tips/tricks to further improve your TV Ears listening experience!
Below are Video instructions for frequently ask questions or troubleshooting help.
TV·Ears Voice Clarifying Circuitry automatically increases the volume of hard to hear words and lowers the volume of overwhelming background sounds so television dialog is clear and understandable. This is accomplished through proprietary technology that monitors words and sounds and instantaneously adjusts their volume up or down based upon their frequency so background sounds stay in the background and hard to hear words jump out.
TV·Ears compliments hearing aids! The TV·Ears headset can be worn with or without hearing aids. Many users find wearing a TV·Ears headset without their hearing aids works better than hearing aids alone! TV·Ears brings the sound right from your TV directly to your ears without picking up competing sounds in the room.
The answer is, we have, but both technologies had drawbacks that outweighed their advantages so they were discontinued. RF enables the user to walk around their home but research shows 96% of people sit down to watch TV so the disadvantages of channel drift, radio static and interference with telephones reduced its appeal. Bluetooth’s relatively slow transmission technology performs well for cell phones or music speakers but is noticeable when watching television, requires pairing, needs more battery power and is limited to one user at a time so it had limited acceptance as a TV listening headset. TV·Ears uses Speed of light infrared technology SoLIT because it is fast, clear, safe, very simple to use, will not interfere with your telephone or pacemaker and multiple people can use it at the same time.
TV·Ears works for people with all types of hearing. No matter what your hearing ability, TV·Ears will enhance your TV listening experience! To learn more about your hearing loss level, take the Better Hearing Institute’s Quick hearing test. Click here to take the Better Hearing Institute’s online hearing test.
TV·Ears has designed different models for the convenience of which installation method a customer would like to use to install their system. If your TV only has analog connections, the TV·Ears Original™ is a perfect system for that. If your TV only has digital audio out ports, our TV·Ears Digital™and The TV·Ears Dual Digital™ systems are specifically designed and compatible with digital outputs.
Yes! When installed as recommended, via the audio out port of the television, the TV volume will be independent from the TV·Ears volume. The TV volume can be low or even muted and the TV·Ears volume will not be affected.
Yes! Any number of headsets can be used with one transmitter at a time as long as they are part of the same product line. Each transmitter can only charge two headsets at a time.
TV·Ears operates on an infrared light signal and therefore the headset must be in the line of sight of the transmitter to receive the signal. The TV·Ears Original and Digital can cover up to 600 sq ft. while Dual Digital can cover up to 2000 sq ft.
The magnetic field emitted by the TV·Ears ear tip speakers is minimal. When used as indicated, TV·Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators. The magnetic frilled strength of the speakers is less than 1 Gauss when within 1 inch(3 cm) of the pacemaker or internal defibrillator. It is recommended that the user keep the ear tips at least one inch away from any pacemaker or internal defibrillator. We have not had any customers indicate a problem using TV·Ears in the presence of a pacemaker or internal defibrillator. We recommend not placing the ear tip ends of the headsets (where the speakers are) on your chest or directly in the vicinity of a pacemaker or defibrillator. If you have concerns, we recommend you contact your physician.
TV·Ears products are available online at tvears.com, via telephone, or at select retail stores. To order via telephone, please call toll free at 888-883-3277 Monday-Friday 6am-6pm PST.
TV·Ears accessories and replacements are available online at tvears.com and via telephone. To order via telephone, please call toll free at 888-883-3277 Monday-Friday 6am-6pm PST. If you need a warranty replacement for a defective item, please call us directly for special pricing.
Please give us a call toll free at 1-888-883-3277 Monday-Friday 6am-6pm PST to speak with a Customer Support Representative who can assist you through the process.
All TV·Ears products come with a 5 year limited warranty. The limited warranty can be exercised if a qualified TV·Ears Customer Support Representative determines that the item can not be repaired. Please give us a call toll free at 1-866-611-9934 Monday-Friday 6am-6pm PST to receive assistance with any issue you may be having with your TV·Ears product.
Please call our sales line toll free at 1-888-883-3277, Monday-Friday 6am-6pm PST to discuss purchasing opportunities. Headsets outside their warranty period will be replaced for a nominal fee.
TV·Ears offers a 30-day Money Back Guarantee. If you try the product and are unhappy with it, return it within 30-days for a full refund. Product must be returned to the initial place of purchase. If you purchased the TV·Ears product from someone other than TV·Ears, Inc., please contact the company you originally purchased the item from to receive proper attention. To initiate a return with TV·Ears Inc., please call our Customer Support line toll free at 1-866-611-9934, Monday-Friday 6am-6pm PST.
Quick Install Guides (PDF)
You’re in Good Hands
This 5 year limited warranty covers product failures for a period of 5 years after the original purchase. The warranty is only valid if the product is purchased from TV.Ears directly or from one of the TV.Ears authorized resellers. During the 5 year warranty, If the product fails within the first year of the original purchase date, it will be replaced once at the cost of shipping and handling with the same or newer model. Subsequently, for the remainder of the 5 year warranty period, if the product fails it will be replaced for 50% off MSRP with the same or newer model of equal value. The following items are NOT covered under this warranty: ear tips, batteries, and shipping charges. Any replacement parts automatically extend your warranty into a new 5 year limited warranty which allows you to purchase replacement parts for 50% off MSRP. Shop TV·Ears
Purchase in Confidence
Take advantage of our 30-day money back guarantee and try TV·Ears in the comfort and convenience of your own home today without any risk. If for any reason you do not like your TV·Ears product, you can return it to us within 30 days of your original purchase for a full refund (shipping not included). Just make sure you call us before you send your product back so we know to keep an eye out for it.
To register your product’s warranty, contact us at 1-888-883-3277 or click here complete the Warranty Registration form.
To return a product, follow these steps.
1) Call us for a Return Number: We cannot accept returned products without a Return Number.
2) Write the Return Number clearly on the package you are returning: Again, we cannot accept returned products without a Return Number. It must be clearly and legibly written on the outside of the package.
3) Ship the Product Back: Ship the TV Ears® product back in it’s original packaging or in packaging that will protect the contents during shipping. Shipping costs are not covered by TV Ears®. The shipping address for returns is:
TV Ears® Warranty Department
RMA# (write RMA number here)
2701 Via Orange Way, Suite 1
Spring Valley CA 91978
TV Ears, Inc.
2701 Via Orange Way, Suite 1
Spring Valley, CA 91978
Toll-Free: (888) 883-3277
Monday – Friday 6 AM to 6 PM PST
Have a question for us? Fill out the form below and a TV Ears representative will contact you within 24-48 hours