Privacy Policy

Types of Personal Information We Collect
We collect and store personal information that you give us when you register on our website, request a catalog, place an order, call us, or send us a letter or email. This information may include your name, mailing address, email address, telephone number, credit card number and expiration date, and demographic information.

How We Use and Share Personal Information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, and notify you about new products and special promotions.

We share your personal information within TV·EARS®, Inc. and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors, and market research firms) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be provided in connection with a business transaction, such as a merger, acquisition, financing, insolvency, or asset sale involving TV·Ears business or asset to which the information pertains. If you shop on TV, we may share your name and mailing address (but not your email address or telephone number) for external direct mail campaigns conducted by companies or organizations which offer products or services we believe may be of interest to our customers.

For your convenience, our website may contain links to the sites of affiliates, manufacturers, and other companies. Please keep in mind that these sites are not under our control and we are not responsible for the privacy practices of the companies that run them. If you shop on one of these sites, we encourage you to locate and familiarize yourself with the applicable privacy policy.

How to Let Us Know About Your Preferences
TV·Ears, Inc. provides customers with marketing and promotional materials via email, mail, telemarketing, and fax. If you'd prefer not to receive these materials, let us know using the instructions included in the following Q & A:

Q: How can I contact TV·Ears Inc.?
A: You may contact us using any of the following options:

Send us an email at:
Call us toll–free at: 1-888-883-3277
Write to us at: TV·Ears, Inc. 2701 Via Orange Way, Suite 1, Spring Valley, CA, 91978

Q: I don't want to receive marketing materials. What should I do?
A: To remove your name from our marketing lists, please follow the instructions noted below.

Email: Click on the "unsubscribe link" located in all of our promotional emails.
Postal Mail, Fax and Telephone: Call, Write, or send an email to TV·Ears,Inc. using the contact information provided above.

When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to TV·Ears, even if it is no longer current, including:

All email addresses
All telephone numbers
All names and addresses, including city, state, and zip code

You may continue to receive email and direct mail after you have asked us not to send them. This can occur due to timing delays in updating applicable computer systems or due to incorrect, out of date or duplicate contact information. If that happens to you, please call us.

Q: I'd prefer not to have my name and postal mailing address shared with other companies for marketing purposes. What should I do?
A: If you'd prefer not to have your name and postal mailing address shared with other companies, let us know in writing via email, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing address as well as specific instructions.

Amending Personal Information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.

We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Our web site is a "Secure Site" recognized by McAfee SECURE, a leading computer network security company. If you believe that someone has improperly used personal information about you or has made purchases that you did not authorize, please contact us immediately.

Policy Changes
TV·Ears, Inc., may change its privacy policy or practices from time to time. We will post the most current version of our privacy policy online at

Terms of TV·Ears Offers
Offers exclude gift certificates, special orders, repairs, purchase of items that included the receipt of additional gift coupons, clearance merchandise, and prior purchases. An Offer may be used one time only and cannot be combined with any other offer (including, but not limited to, free gifts, BOGO (buy one get one), free shipping, discounts), copied, transferred or sold. Offers are not redeemable for cash, except where required by law.

Offers apply only to the price of the product and do not apply to shipping and handling (S+H) charges, shipping and processing (S+P) charges, or sales tax. These expenses and any applicable taxes must be paid by purchaser. This is void where prohibited, taxed or restricted by law.

Offers are only redeemable in the U.S. Offers expire on the date listed. We reserve the right to cancel an order due to the unauthorized, altered or ineligible use of an Offer, or to modify or cancel promotions due to system error.

Terms of Use

Welcome to
TV·Ears, Inc., and its affiliates provide their services to you subject to the following conditions. By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

All content on this site, including but not limited to text, graphics, logos, button icons, images, videos, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by United States and international copyright laws. All content on this site is the exclusive property of and is protected by United States and international copyright laws.

TV·EARS® and other marks indicated on our site are registered trademarks of TV·Ears, Inc. or its subsidiaries, in the United States and other countries. TV·Ears, Inc. trademarks may not be used in connection with any product or service that is not manufactured, sold, or provided by TV·Ears, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TV·Ears, Inc. or All other trademarks not owned by TV·Ears, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TV·Ears, Inc.

License to Site and Site Access grants you a limited license to access this site. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TV·Ears, Inc. Any unauthorized use terminates the permission or license granted by You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission. TV·Ears, Inc. makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party websites accessible by hyperlink from this site, or websites linking to this site. Such sites are not under the control of TV·Ears and TV·Ears is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. TV·Ears provides these links to you only as a convenience and the inclusion of any link does not imply affiliation, endorsement or adoption by TV·Ears of any site or any information contained therein.

Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by implication or otherwise. This license is revocable at any time.

Eligibility and Your Account
This site is not targeted towards, nor intended for use by, anyone under the age of 15. By using the site, you represent and warrant that you are 15 years of age or older. If you are not at least 15 years of age, do not access, use or register for an account on this Site. If you are under 18, you may use only with involvement of a parent or guardian. If you use this site, you are responsible for maintaining the confidentiality of your account and/or password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

In consideration of your use of this site, you agree to (a) provide accurate, current and complete information; (b) maintain and promptly update your account information; (c) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to TV Ears, Inc.; and (d) promptly notify TV·Ears if you discover or otherwise suspect any security breaches related to this site.

Visitor Posted Content
Visitors to may post reviews or comments; send email communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not the obligation) to remove or edit such content, and does regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensee right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. has the right but not the obligation to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.

We may use a third party to provide the opportunity to review products or services. In that case, you will also need to review the terms of service for that third party's website, including its privacy policy, to determine whether they are acceptable to you.

In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect TV·Ears systems and customers or to ensure the integrity and operation of TV·Ears business and systems, TV·Ears may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information, IP addressing and traffic information, usage history and posted User Content. TV·Ears right to disclose any such information shall govern over any terms of TV·Ears Privacy Policy.

All items purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts. Any shipping times shown on the Site are estimates only - actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.

Product Descriptions attempts to be as accurate as possible. However, does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer & Limitations
The materials on TV·Ears, Inc's web site are provided "as is". TV·Ears, Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TV·Ears, Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall TV·Ears, Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on TV·Ears, Inc's Internet site, even if TV·Ears, Inc or a TV·Ears, Inc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Prices and Availability
All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional and are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. Additionally, some products displayed on our site are also available in retail stores while supplies last, but you should not assume that what you see on the site can always be seen in retail stores. Prices displayed on the site may vary from those in retail stores or from retail or magazine advertised prices.

Payment and Refund
Only valid credit cards or other payment method acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other method. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Site) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment method information current.

For a period of time, indicated in materials provided with the product or on this site, from the date of purchase, TV·Ears warrants their product against defects in material or workmanship. The TV Ears® receiver, transmitter, and all parts (excluding the disposable TV·Ears Tips or rubber tips) are under warranty and will be replaced or repaired at no charge to the owner. This warranty is provided at the discretion of TV·Ears, Inc. and does not cover cosmetic damage or damages due to acts of nature, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the product. Under TV·Ears replacement for a product under warranty policy, you agree that any product or part of a system that is not returned within 30 days of receiving the replacement will be charged to the credit card provided at full cost. After the warranty period, TV·Ears provides you with an affordable way to exchange your TV·Ears system.

Electronic Communications
When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Applicable Law
By visiting, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and or its affiliates.

Any dispute relating in any way to your visit to or to products you purchase through shall be submitted to confidential arbitration in San Diego, California, except that, to the extent you have in any manner violated or threatened to violate’s intellectual property rights, may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability
Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever-able and shall not affect the validity and enforce ability of any remaining condition.

Our Physical Address
TV·Ears, Inc.
2701 Via Orange Way, Suite 1
Spring Valley, CA 91978