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Frequently Asked Questions

Wearing hearing aids to watch television is not ideal because everything in the room gets amplified such as the dishwasher, air conditioner and other people’s voices. When you wear your TV Ears background noises are eliminated and the only thing that gets amplified is the sound of the television.
Not to be confused with an Audio-In port which received connection from your peripherals such as a DVD player an Audio-Out port takes the audio out of the television. This is where you plug in a speaker or the TV Ears Transmitter which then sends the TV audio wirelessly to a TV Ears headset or speaker. There are four types of Audio-Out ports: RCA, Coaxial, 3.5 and Optical Digital. RCA and Coaxial are rare but you may find them on the back of your satellite or cable box. Most TVs produced in the last ten years have either a 3.5 or Optical Digital Audio-Out port. They are labeled either, “Audio out”, “Digital Audio Out”, “Optical Audio Out” or “SPIDF” and they look like these images. You will need either an analog 3.5 wire or a digital optical cord to connect the TV Ears transmitter to your television’s audio out port. The TV Ears Original comes with a 3.5 wire. The TV Ears Digital and 5.8 Digital comes with both a 3.5 wire and the digital optical cord.
An Audio-Out port can be either Fixed or Variable. Fix Audio-Out ports are “fixed” and will not change their output when you adjust the television’s volume. Variable Audio-Our ports are “variable” and will change their output when you change the television’s volume. It’s best to use a Fixed Audio Out port because it allows the TV Ears volume to operate separately from the television’s volume. Most televisions have Fixed Audio-Out ports, so this is usually the case and will allow you to mute the television or set the television volume to a lower level without affecting the TV Ears headset. If your television has only a variable audio out port, when you mute the television volume it will mute the TV Ears. In this case you must have the television volume turned up to at least a low level.
This is a very common problem exacerbated by multi-channel audio tracks and super thin televisions that have the speakers pointed down or even backwards. Soundbars can help but they produce a surround-sound experience which can make it even more difficult to understanding television dialog. The best solution is a headset or a speaker that amplifies human speech frequencies (500 to 2500 Hz) and reduce background sounds (0 to 500 Hz) so the television dialog jumps out from these complex audio tracks. Hearing aids are designed to do this, but they amplify every noise in the room. TV Ears also does this but has the advantage of amplifying the television dialog directly into your ears.
We love our new televisions for their lightweight design and vivid picture quality, but they sound terrible. Why? Most of it has to do with simple physics. Modern TVs are very thin therefore the speakers in them need to be just as thin. In addition, modern TVs are almost 100% screen so there is no room for forward facing speakers. Some manufactures have tried to put forward facing speakers behind the screen but failed. This leaves an almost unbelievable situation where the speakers are facing downward or in some cases backwards. This has led to an explosion in the sale of sound bars and TV Ears products.
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