What Are the Terms of the Warranty?
This 5 year limited warranty covers product failures for a period of 5 years after the original purchase. The warranty is only valid if the product is purchased from TV.Ears directly or from one of the TV.Ears authorized resellers. During the 5 year warranty, If the product fails within the first year of the original purchase date, it will be replaced once at the cost of shipping and handling with the same or newer model. Subsequently, for the remainder of the 5 year warranty period, if the product fails it will be replaced for 50% off MSRP with the same or newer model of equal value. The following items are NOT covered under this warranty: ear tips, batteries, and shipping charges. Any replacement parts automatically extend your warranty into a new 5 year limited warranty which allows you to purchase replacement parts for 50% off MSRP.
How To Receive Warranty Service or Return Product
To receive warranty service or for returns, call 1-866-611-9934 to speak to our friendly American based customer support representatives. For returns, you will need to receive an RMA number and place it clearly and legibly on the outside of the package otherwise returns are not accepted. Return shipping charges are NOT covered by TV.Ears.
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