TV Ears 5 Year Limited Warranty

Warranty & Return Policy Summary

  • 30-Day Risk-Free Trial: Try it risk-free (full refund less a $15.95 return shipping fee deducted upon physical return and inspection).
  • First-Year Protection: Free replacement or repair (customer covers inbound shipping).
  • Years 2–5 Coverage: Buy a replacement product for 20% off MSRP.

5-Year Limited Warranty Terms

This 5-year limited warranty covers product failures for a period of 5 years after the original purchase date. The warranty is only valid if the product was purchased directly from TV Ears or an authorized reseller. Warranty registration is highly recommended but not strictly required for coverage. You can register your 5-year limited warranty online by visiting www.tvears.com/warranty-registration or by calling 1-888-883-3277.

First-Year Coverage & Customer Mail-In Steps

If the product fails within the first year, it will be repaired or replaced with a refurbished model at no charge. No RMA number or upfront transaction is required to initiate this process. Customers must complete the following steps to claim their warranty:

  1. Package Your Defective Unit: Place the defective hardware securely in a shipping package. (Note: Returning your broken item is mandatory for First-Year Protection).
  2. Label for Customer Identification: You must clearly write your Name, Phone Number, and/or Email Address on the outside package shipping label, or include a written note with this exact contact information inside the box. This is required for our team to match your package to your account.
  3. Address and Ship: Ship the package at your own expense to our dedicated service center:

    TV Ears Warranty Department
    910 West Carver Street, Suite G-4
    Tempe, AZ 85284

  4. Processing Timeline: Once your package is physically received and matched at our facility, your replacement or repaired unit will be processed and shipped out within 7–14 business days at no additional cost to you.

Years 2–5 Coverage

For the remainder of the 5-year period (years 2–5), return for repair is not an option. However, the same or equivalent model will be offered for purchase at 20% off the current MSRP. Verified proof of purchase or original receipts are not required for this tier, but you must provide your headset's serial number when calling. Returning your broken item is not required.

What is Not Covered

The following items and costs are excluded from this warranty:

  • Ear tips
  • Batteries
  • Shipping charges

How to Claim or Activate Your Warranty

To receive warranty service or to purchase a Years 2–5 replacement system, please contact the TV Ears customer service team 1-888-883-3277.