Periodically we will be releasing tutorial videos to our growing YouTube video library for TV Ears Customers. These animated, easy to understand short videos will help you quickly set up your new TV Ears system, or for existing TV Ears customers, give you useful tips/tricks to further improve your TV Ears listening experience!
Below are Video instructions for frequently ask questions or troubleshooting help.
Step 1: Purchase an an ARC audio extractor. We recommend: Amazon – HDMI ARC Audio Extractor This is what’s called an “HDMI ARC Extractor”. It allows us to get sound from the HDMI ARC port of the TV.
Step 2: You will plug this Adapter into the TV using an HDMI cable. One end goes to the adapter where it says ARC IN, the other end will go to the HDMI ARC of the TV.
Step 3: Plug the TV Ears into this adapter using our RCA Cable (green on one end, red and black on the other). The Green end goes to the TV Ears Transmitter where it says “Analog” (yellow-ish spot), the Red and Black end goes into the Adapter – plug red into red, black into white.
Step 4: The adapter comes with a power cord as well, plug that into the adapter where it says DC 5V and the other end goes into one of the USB ports of the TV.
With this, the installation will be done and the TV Ears will work. HOWEVER, when you plug into an HDMI ARC port of a Samsung TV, it will mute the television. To alleviate this issue for others that still want to hear the TV, you will need a speaker of some kind – this is where a soundbar comes in.
Additional Instructions for Soundbar Installations
If you are going to purchase a soundbar, make sure that it has an optical port (labeled either “Optical” or “Digital Audio”). If you go to someplace like Best Buy, you can always ask a worker for a recommendation and let them know that it needs to have this port. (Remember: When plugging into the HDMI ARC port of a Samsung TV, it will MUTE the television. This is why we need a secondary source – so other people can hear the TV.)
NOTE: If you have not used an optical cord (pictured above) before, please be aware that, unlike RCA cords (the red and white ones), these need to be plugged in a specific direction – like a puzzle piece.
Notice the pictures – each end of the cord is the same, but the end has a shape. Each end has a flat side and a more rounded/jagged side. Make sure that the flat part is facing upward towards you and plug it into the designated spots. Once you plug it in properly, the little cover on the port will slide back, like a doggy door, and the cord will snap into place.
With this, not only will the TV Ears work, everyone else will be able to get sound from the TV using the Soundbar. Not only that, the soundbar and TV Ears are not tied to sound in any way – you can have the TV Ears at your preferred volume and the soundbar can be at theirs.
Final Notes:
REMEMBER: The Adapter does NOT come with an HDMI cable. If you do not have a spare one, please make sure to purchase one along with the adapter (they can be purchased anywhere electronics are sold – any HDMI cord will do).
Here is a decent optical cord from Amazon, in case you would like to buy one at the same time as the Extractor. They are fairly cheap, and this one is also pretty durable. Amazon – HDMI Cord
If you’re using the optical digital installation option, you may be having a problem with what’s called “Dolby Digital”. You’ll need to check the settings on your TV to see if you can change your TV’s audio format to PCM instead.
If your headset is completely silent, you may want to first check if it gets static when you walk outside the room with it. If it does get static outside the room, the headset is charged but not receiving a signal from your TV. That means you’re probably having an issue with your connections, you’ll need to double check that everything is plugged in tight and into the places where it should be. You may also want to try a reset, by unplugging all the cords from the transmitter for 10-20 seconds then plugging them back in. If it is silent outside the room as well, the headset doesn’t have any battery charge. First off, make sure that whenever you charge the headset that the volume knob is turned off, because it will not charge at all if it’s left on. Also make sure you’re still getting a green light on the transmitter when you place it in the cradle. If charging it in the off position with the green light on doesn’t help, you may need to call in for assistance.
The first thing you’ll want to do in a situation like this is a reset. Simply unplug both of the cords on the back of your transmitter for 10-20 seconds, then plug them back in, and see if that makes a difference. If not, I recommend you call in for assistance.
The way the headset’s ear tips fit into your ears can actually have a surprisingly large effect on how much or little volume you get when wearing the headset. Try rotating your ear tips to different angles and see if one of them sounds better to you before calling in for assistance.
First off, make sure you’re clicking the volume knob into the off position before you charge the headset, as it will not charge properly unless this is done. Also make sure your transmitter is getting a green charging light when the headset is in the cradle. If all this check out and you still have a problem, it’s possible that your headset may need a new battery.
You’ll need to first ensure that your TV Ears are plugged into the television, and not a cable or satellite box, as that is the only way you’ll be able to it up. If you are hooked up with the optical cord to the television and it’s working with TV channels but not streaming video, you may be having a problem related to the options on your TV. You’ll need to go into your TV’s menu and ensure that the audio format is set to PCM, and not Dolby Digital.
Yes! Any number of headsets can be used with one transmitter at a time as long as they are part of the same product line. Each transmitter can only charge two headsets at a time.
If you don’t get a charge light from placing the headset into the transmitter, you’ll first want to look closely and make sure if any other lights are lit to ensure whether or not you have power. If the other lights are on, then check the two slots you can set the headset into on top of the transmitter. Each slot should have two metal pins sticking straight up, if any of these are bent you may need to use something to pry them up and straighten them out. If the pins are intact as well, however, you may be having a headset problem, and will need to call in to us to arrange a replacement.
TV Ears Original – 5.0 Quick Install Guide
TV Ears Digital – 5.0 Quick Install Guide
TV Ears 5.8 Digital (Long Range) – Quick Install Guide
TV Ears Bluetooth (Includes System/Link/Headset) – Quick Install Guide
TV Ears Headphones – 5.8 GHz Quick Install Guide
TV Ears Speaker – Quick Install Guide
TV Ears Original – 5.0 Analog Quick Install Guide
Soundbar Combo – Quick Install Guide
Long Range Headset – 5.8 GHz Quick Install Guide
Headphone – 2.4 GHz Quick Install Guide
You’re in Good Hands
This 5 year limited warranty covers product failures for a period of 5 years after the original purchase. The warranty is only valid if the product is purchased from TV.Ears directly or from one of the TV.Ears authorized resellers. During the 5 year warranty, If the product fails within the first year of the original purchase date, it will be replaced once at the cost of shipping and handling with the same or newer model. Subsequently, for the remainder of the 5 year warranty period, if the product fails it will be replaced for 50% off MSRP with the same or newer model of equal value. The following items are NOT covered under this warranty: ear tips, batteries, and shipping charges. Any replacement parts automatically extend your warranty into a new 5 year limited warranty which allows you to purchase replacement parts for 50% off MSRP. Shop TV·Ears
Purchase in Confidence
Take advantage of our 30-day money back guarantee and try TV·Ears in the comfort and convenience of your own home today without any risk. If for any reason you do not like your TV·Ears product, you can return it to us within 30 days of your original purchase for a full refund (shipping not included). Just make sure you call us before you send your product back so we know to keep an eye out for it.
To register your product’s warranty, contact us at 1-888-883-3277 or click here complete the Warranty Registration form.
To return a product, follow these steps.
1) Call us for a Return Number: We cannot accept returned products without a Return Number.
2) Write the Return Number clearly on the package you are returning: Again, we cannot accept returned products without a Return Number. It must be clearly and legibly written on the outside of the package.
3) Ship the Product Back: Ship the TV Ears® product back in it’s original packaging or in packaging that will protect the contents during shipping. Shipping costs are not covered by TV Ears®. The shipping address for returns is:
TV Ears® Warranty Department
RMA# (write RMA number here)
910 W Carver Rd Suite G-4
Tempe, AZ 85284
TV Ears, Inc.
910 W Carver Rd Suite G-4
Tempe, AZ 85284
Toll-Free: (888) 883-3277
Monday – Friday 6 AM to 6 PM PST
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