5 Year Limited Warranty
You're in Good Hands
This Free 5 year limited warranty covers product failures due to manufacturer’s defects for a period of 5 years after the original purchase. The warranty is only valid if the product is purchased from TV Ears directly or one of TV Ears Authorized Sellers. If the product fails within the first 180 days of the original purchase it will be replaced at no charge with the same or newer model of equal value. If the product fails within the 5 year period it will be replaced for 50% off MSRP with the same or newer model of equal value. The following items are NOT covered under this warranty: ear tips, batteries, bow arms, and shipping charges. Shop TV·Ears
Some of our older products are subject to different warranty coverages. Please see the documentation included in your product.
Submit Warranty Information
If you have received a warranty card and are looking to submit your warranty information to us, please give us a call to complete the process. It should only take about 10 minutes of your time. Our phone number is 1-866-611-9934 and we are available Monday through Friday, 6am to 6pm PST.
30-Day Money Back Guarantee
Purchase in Confidence
Take advantage of our 30-day money back guarantee and try TV·Ears in the comfort and convenience of your own home today without any risk. If for any reason you do not like your TV·Ears product, you can return it to us within 30 days of your original purchase for a full refund. Just make sure you call us before you send your product back so we know to keep an eye out for it.
To return a product, follow these steps.
1) Call us for a Return Number: We cannot accept returned products without a Return Number.
2) Write the Return Number clearly on the package you are returning: Again, we cannot accept returned products without a Return Number. It must be clearly and legibly written on the outside of the package.
3) Ship the Product Back: Ship the TV Ears® product back in it's original packaging or in packaging that will protect the contents during shipping. Shipping costs are not covered by TV Ears®. The shipping address for returns is:
TV Ears® Warranty Department
RMA# (write RMA number here)
2701 Via Orange Way, Suite 1
Spring Valley CA 91978