Frequently Asked Questions








General



I can't hear the words! What is Voice Clarifying Circuitry®?


TV·Ears Voice Clarifying Circuitry automatically increases the volume of hard to hear words and lowers the volume of overwhelming background sounds so television dialog is clear and understandable. This is accomplished through proprietary technology that monitors words and sounds and instantaneously adjusts their volume up or down based upon their frequency so background sounds stay in the background and hard to hear words jump out.


What if I wear hearing aids?


TV·Ears compliments hearing aids! The TV·Ears headset can be worn with or without hearing aids. Many users find wearing a TV·Ears headset without their hearing aids works better than hearing aids alone! TV·Ears brings the sound right from your TV directly to your ears without picking up competing sounds in the room.


When will TV·Ears make a Bluetooth or RF product?


The answer is, we have, but both technologies had drawbacks that outweighed their advantages so they were discontinued. RF enables the user to walk around their home but research shows 96% of people sit down to watch TV so the disadvantages of channel drift, radio static and interference with telephones reduced its appeal. Bluetooth’s relatively slow transmission technology performs well for cell phones or music speakers but is noticeable when watching television, requires pairing, needs more battery power and is limited to one user at a time so it had limited acceptance as a TV listening headset. TV·Ears uses Speed of light infrared technology SoLIT because it is fast, clear, safe, very simple to use, will not interfere with your telephone or pacemaker and multiple people can use it at the same time.


I'm not sure if I have hearing loss, will TV·Ears work for me?


TV·Ears works for people with all types of hearing. No matter what your hearing ability, TV·Ears will enhance your TV listening experience! To learn more about your hearing loss level, take the Better Hearing Institute's Quick hearing test. Click here to take the Better Hearing Institute's online hearing test.


Will TV·Ears work on any TV?


TV·Ears has designed different models for the convenience of which installation method a customer would like to use to install their system. If your TV only has analog connections, the TV·Ears Original is a perfect system for that. If your TV only has digital audio out ports, our TV·Ears Digitaland The TV·Ears Dual Digital systems are specifically designed and compatible with digital outputs.


Can others in the room watch TV at normal volume?


Yes! When installed as recommended, via the audio out port of the television, the TV volume will be independent from the TV·Ears volume. The TV volume can be low or even muted and the TV·Ears volume will not be affected.


Can two people use TV·Ears at the same time?


Yes! Any number of headsets can be used with one transmitter at a time as long as they are part of the same product line. Each transmitter can only charge two headsets at a time.


What is the wireless coverage area?


TV·Ears operates on an infrared light signal and therefore the headset must be in the line of sight of the transmitter to receive the signal. The TV·Ears Original and Digital can cover up to 600 sq ft. while Dual Digital can cover up to 2000 sq ft.


Will TV·Ears interfere with pacemakers or internal defibrillators?


The magnetic field emitted by the TV·Ears ear tip speakers is minimal. When used as indicated, TV·Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators. The magnetic frilled strength of the speakers is less than 1 Gauss when within 1 inch(3 cm) of the pacemaker or internal defibrillator. It is recommended that the user keep the ear tips at least one inch away from any pacemaker or internal defibrillator. We have not had any customers indicate a problem using TV·Ears in the presence of a pacemaker or internal defibrillator. We recommend not placing the ear tip ends of the headsets (where the speakers are) on your chest or directly in the vicinity of a pacemaker or defibrillator. If you have concerns, we recommend you contact your physician.






Purchasing



Where can I purchase TV Ears®?


TV·Ears products are available online at www.tvears.com, via telephone, or at select retail stores. To order via telephone, please call toll free at 888-883-3277 Monday-Friday 6am-6pm PST.


Where can I purchase accessories and replacements?


TV·Ears accessories and replacements are available online at www.tvears.com and via telephone. To order via telephone, please call toll free at 888-883-3277 Monday-Friday 6am-6pm PST. If you need a warranty replacement for a defective item, please call us directly for special pricing.


I need help purchasing online, where can I get help?


Please give us a call toll free at 1-888-883-3277 Monday-Friday 6am-6pm PST to speak with a Customer Support Representative who can assist you through the process.






Returns and Replacements



My system is not working, can I get it replaced?


All TV·Ears products come with a 5 year limited warranty. The limited warranty can be exercised if a qualified TV·Ears Customer Support Representative determines that the item can not be repaired. Please give us a call toll free at 1-866-611-9934 Monday-Friday 6am-6pm PST to receive assistance with any issue you may be having with your TV·Ears product.


My headset broke, how can I get a replacement?


Please call our sales line toll free at 1-888-883-3277, Monday-Friday 6am-6pm PST to discuss purchasing opportunities. Headsets outside their warranty period will be replaced for a nominal fee.


How do I return a product?


TV·Ears offers a 30-day Money Back Guarantee. If you try the product and are unhappy with it, return it within 30-days for a full refund. Product must be returned to the initial place of purchase. If you purchased the TV·Ears product from someone other than TV·Ears, Inc., please contact the company you originally purchased the item from to receive proper attention. To initiate a return with TV·Ears Inc., please call our Customer Support line toll free at 1-866-611-9934, Monday-Friday 6am-6pm PST.