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FAQ
General
Purchasing
Returns and Replacements
General
I can't hear the words! What is VCC?
TV Ears Voice Clarifying Circuitry™ (VCC) automatically increases the volume of hard to hear words and lowers the volume of overwhelming background sounds so television dialog is clear and understandable. This is accomplished through proprietary technology that monitors words and sounds and instantaneously adjusts their volume up or down based upon their frequency so background sounds stay in the background and hard to hear words jump out.
What if I wear hearing aids?
TV Ears compliments hearing aids! The TV Ears headset can be worn with or without hearing aids. Many users find wearing a TV Ears headset without their hearing aids works better than hearing aids alone! TV Ears brings the sound right from your TV directly to your ears without picking up competing sounds in the room.
I'm not sure if I have hearing loss, will TV Ears work for me?
TV Ears works for people with all types of hearing. No matter what your hearing ability, TV Ears will enhance your TV listening experience! To learn more about your hearing loss level, take the Better Hearing Institute's Quick hearing test. Click here to take the Better Hearing Institute's online hearing test.
Will TV Ears work on any TV?
All TV Ears systems work on any TV. If your TV only has digital audio out ports, we have the DAC. If your TV doesn't have audio out ports, we have the AIK. Want to take your TV Ears to another room and a different TV, we have transmitter kits. TV Ears offers everything you need to get your TV Ears working on any TV.
Will my TV Ears work at the movie theater?
Yes! The TV Ears Original Plus and Professional headsets will work at any movie theater, playhouse, or public venue that broadcasts sound at 95kHz infrared. While your headset should work at most venues, TV Ears does not guarantee that its products will work in all venues. Please check with the individual venues to verify they transmit the sound at 95kHz infrared.
Can others in the room watch TV at normal volume?
Yes! When installed as recommended, via the audio out port of the television, the TV volume will be independent from the TV Ears volume. The TV volume can be low or even muted and the TV Ears volume will not be affected.
Can two people use TV Ears at the same time?
Yes! Any number of headsets can be used with one transmitter at a time as long as they are part of the same product line. Each transmitter can only charge two headsets at a time, if more charging stations are necessary, check out our Seat-Side Charger.
What is the wireless coverage area?
TV Ears operates on an infrared light signal and therefore the headset must be in the line of sight of the transmitter to receive the signal. The TV Ears 2.3 and TV Ears 3.0 can cover up to 600 sq ft. The TV Ears Original Plus and TV Ears Professional systems can cover up to 2000 sq ft.
Will TV Ears interfere with pacemakers or internal defibrillators?
The magnetic field emitted by the TV Ears ear tip speakers is minimal. When used as indicated, TV Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators. The magnetic frilled strength of the speakers is less than 1 Gauss when within 1 inch(3 cm) of the pacemaker or internal defibrillator. It is recommended that the user keep the ear tips at least one inch away from any pacemaker or internal defibrillator. We have not had any customers indicate a problem using TV Ears in the presence of a pacemaker or internal defibrillator. We recommend not placing the ear tip ends of the headsets (where the speakers are) on your chest or directly in the vicinity of a pacemaker or defibrillator. If you have concerns, we recommend you contact your physician.
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Purchasing
Where can I purchase TV Ears?
TV Ears are available online at tvears.com, via telephone, at an Authorized Dealer location, or selected retail stores. To order via telephone, please call toll free at 888-883-3277 Monday - Friday 6am - 6pm PST. If you would like to get a demonstration of the product, you can find an Authorized Dealer near you here. We suggest you call to confirm the product you are interested in is in stock.
Where can I purchase accessories and replacements?
TV Ears accessories and replacements are available online at
TVEars.com
, via telephone, and at select Authorized Dealers and retail stores.
I need help purchasing online, where can I get help?
Please give us a call toll free at 888-883-3277 Monday - Friday 6am - 6pm PST OR click here for Live Help to chat online with our Customer Support Team who can walk you through the process.
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Returns and Replacements
My system is not working, can I get it replaced?
All TV Ears products come with a limited warranty and a lifetime service guarantee. The limited warranty can be exercised if a qualified TV Ears Customer Support Representative deems that the item can not be repaired. Please give us a call toll free at 1-866-611-9944 Monday - Friday 6am - 6pm PST to receive assistance with any issue you may be having with your TV Ears product.
My headset broke, how can I get a replacement?
Please call our Sales Team toll free at 1-888-883-3277, Monday - Friday 6am - 6pm PST to discuss purchasing opportunities. Headsets outside their warranty period will be replaced for a nominal fee.
How do I return a product?
TV Ears offers a
30-day Money Back Guarantee.
If you try the product and are unhappy with it, return it within 30-days for a full refund. Product must be returned to the initial place of purchase. If you purchased the TV Ears product from someone other than TV Ears, Inc. directly, please contact the company you originally purchased the item from to receive proper attention. To initiate a return, please call our Customer Support Team toll free at 1-866-611-9944, Monday - Friday 6am - 6pm PST.
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